Privacy Policy

Your privacy is important to Xago Technologies (Pty) Ltd. To better protect your privacy, Xago Technologies (Pty) Ltd provides this Policy explaining its undertaking to protect your personal information.

This Policy has been prepared in accordance with the laws which regulate the protection of personal information. Insofar as Xago Technologies (Pty) Ltd may have access to personal information, Xago Technologies (Pty) Ltd will always store and protect it and only use and disclose it in compliance with those laws.

By using and enjoying Xago Technologies (Pty) Ltd, you agree to accept this Policy and to be bound by its terms and conditions. You also agree that Xago Technologies (Pty) Ltd may receive, store, process and disclose your personal information as provided for in this Policy.

Personal Information:

This Policy applies to all information provided by you and collected through your use of Xago Technologies (Pty) Ltd which includes, but is not limited to:

  1. your name, address, mobile phone number, age, and any information which you provide to Xago Technologies (Pty) Ltd when registering and when creating your Xago Technologies (Pty) Ltd profile;
  2. information provided by you during the KYC FICA process which is administered by DocFox;
  3. information relating to how and when you use Xago Technologies (Pty) Ltd, system activities and cookies.

Use of Personal Information:

Xago Technologies (Pty) Ltd may use and disclose your personal information in the following manner:

  1. by the use of your email address and/or mobile phone number to contact you from time to time relating to promotions and offers, to send you notifications and for security reasons;
  2. to aggregate statistics and data about the use of Xago Technologies (Pty) Ltd and/or to customise the Xago Technologies (Pty) Ltd content, layout and services;
  3. by the aggregation of your personal information with other people’s personal information to create and disseminate, as Xago Technologies (Pty) Ltd considers appropriate, as aggregated data without specific identification or your unique personal data;
  4. to verify your identity in accordance with Know Your Customer (KYC), Anti-Money Laundering (AML) and sanctions screening requirements;

You may at any time on written notice to Xago Technologies (Pty) Ltd, require that it does not disclose your personal information in the manner contemplated above, in which case Xago Technologies (Pty) Ltd will not do so, but in which case Xago Technologies (Pty) Ltd may, on the basis of operational requirements, preclude your use of Xago Technologies (Pty) Ltd.

You may opt out of receiving promotional communications from Xago Technologies (Pty) Ltd, but you may still receive non-promotional communications from Xago Technologies (Pty) Ltd relating to your account and services provided to you.

Xago Technologies (Pty) Ltd will disclose your personal information if it reasonably believes that it is required to do so by law or to protect the rights and property of Xago Technologies (Pty) Ltd or the public. Xago Technologies (Pty) Ltd may also co-operate with law enforcement in any official investigation and it may disclose your personal information to the relevant authority in doing so. You acknowledge and give your consent that this includes sharing your personal information with any insurer or other interested party in the event that there is any complaint, dispute, conflict, loss or damage arising from your use of Xago Technologies (Pty) Ltd.

Xago Technologies (Pty) Ltd undertakes to use appropriate commercial endeavours to, but cannot guarantee that it will store your personal information securely to maintain its confidentiality, prevent unauthorised access, maintain data accuracy, and ensure the correct use of your personal information.

This Policy is governed by the law of the Republic of South Africa and any legal action instituted in connection with this Policy ought to be instituted in the Republic of South Africa.

Contact Us

If you have any questions or comments about this Policy, please contact us.